Implications for the Design and Understanding of Information Systems

To deliver genuine benefits, information systems must be built with a clear
understanding of the organization in which they will be used. In our
experience, the central organizational factors to consider when planning a new
system are the following:
• The environment in which the organization must function
• The structure of the organization: hierarchy, specialization, routines, and
business processes
• The organization’s culture and politics
• The type of organization and its style of leadership
• The principal interest groups affected by the system and the attitudes of
workers who will be using the system
• The kinds of tasks, decisions, and business processes that the information
system is designed to assist


The Changing Business Environment for
Information Technology


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