Information Systems failure can occur at three phases of information system alignment:
2. During Implementation
3. Post Implementation
The reason the project fails is different for each of these stages. Here are some examples of reasons behind failures at each of these phases:
Lack of research: Information Systems are complex. Without carrying out research and having trained employees with expertise in carrying out the research the project will fail. Proper research is crucial for the success of an information system.
Risk management: Facing risks when developing an information system in unfortunately unavoidable. Statistics show an extremely high rate of failure and a low success rate. Steps should be taken to minimise risks and to try to keep them under control to give the system the best chance of succeeding.
Realistic views: If a project is failing there no point in carrying on for the sake of it just because a huge amount of money has already been spent investing in it. They need to be realistic and realise when it is just not working or going to work.
Poor communications: Poor communication in my opinion is one of the main reasons for failure. Good communication is essential. The vision of the project needs to be communicated to staff and the lines of communication between staff and management should always be flowing.
Achieving Small Goals should be recognised: Development can take years and employees may become bored and unmotivated if it seems the accomplishment of the goal is far away or unreachable. Smaller goals should be set within the larger goal and celebrated when they are achieved to keep staff motivated and focused.
Triumph too soon? : Finishing a project doesn’t necessarily mean ending the project management system. Merely finishing does not guarantee that the company derives benefit from the projects outcome. The company must check if further improvements will deliver benefits and also very importantly must learn from their mistakes and take them on board.